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HOW IT WORKS

I WANT TO TALK TO A DOCTOR VIA...

1.CALL READYCARE

A medical receptionist will collect your details and understand reason for call. A fee applies for the service which can be paid for using a credit card over the phone. 

1800 732 392 

Please CALL 000 if medical emergency

2. AVAILABILITY

The video meeting will be scheduled in to suit your time. An email on how to join the video consultation will be sent after the call.

3.TAKE AN IMAGEOPTIONAL

You may be requested to send in an image of your condition to aid in your consultation.

Tips on Taking Good Photos

4.JOIN VIDEO CHAT

Ensure you have the the right setup to video call.

Review check list below. 

Click the link in the email sent to join the video chat with your doctor.

Arrive a few mintues early to get comfortable and choose a private space.

HOW TO JOIN VIDEO CALL

  1. For video consultations an internet enabled device with a camera such as a smartphone or laptop with a webcam is required.
  2. Download the BlueJeans app before your appointment.App StoreApp Store
  3. In the email from ReadyCare, click on link to ‘Join Meeting’
  4. Wait for the ReadyCare GP to join the meeting room.
  1. Download the BlueJeans app before your appointment.Windows or Mac Download
  2. In the email from ReadyCare, click on link to ‘Join Meeting’
  3. Wait for the ReadyCare GP to join the meeting room.

1.CALL READYCARE

A medical receptionist will collect your details and understand reason for call. Be ready with your Medicare card.

1800 732 392 

Please CALL 000 if medical emergency

2.AVAILABILITY

The call will be scheduled to suit your time.

3.TAKE AN IMAGEOPTIONAL

You may be requested to send in an image of your condition to aid in your consultation.

Tips on Taking Good Photos

4.DOCTOR CALLS YOU

A ReadyCare GP calls you at your appointment time.

AFTER YOUR APPOINTMENT

PRESCRIPTIONS

If considered urgent by the GP your prescription will be sent to your local pharmacy for pick up.

MEDICAL CERTIFICATES

If you are too sick for work or school we can write you a medical certificate via email if appropriate.

YOUR CARE SUMMARY

With your consent, we will send a summary of your appointment to your regular GP so there are no gaps in your medical history.

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FAQS

HOW IS READYCARE DIFFERENT TO NURSE ON CALL OR THE AFTER HOURS GP HELPLINE?

Nurse on call and the after-hours GP helpline can help with information, advice and support.

The ReadyCare service can provide advice, as well as diagnosis, prescribe medication or refer you to a specialist if appropriate. With your consent, a summary of your care will be sent to your regular GP.

WHAT IF MY CONDITION NEEDS TO BE VIEWED BY THE GP?

In some cases, we may ask you to send an image of your condition to aid in your consultation. The Telemedical Administrator will advise you at the time of your call if you need to do this, and provide the instructions on how to do so. Your consultation can also be conducted via video.

DOES READYCARE REPLACE MY REGULAR GP?

No. We recommend you have a regular GP to ensure the continuity of your care. ReadyCare is complementary to your regular GP, in those situations where they may be unavailable. And with your consent, we will always send a care summary to your regular GP following a ReadyCare® consultation, so they know what care you received.

WHAT IF I NEED A PRESCRIPTION?

A ReadyCare GP can help you with a short term prescription for certain medications where appropriate. If the doctor thinks it’s urgent, we can even have the prescription sent to your local pharmacy for you to pick up the same day.

WHAT IF I NEED A REFERRAL?

If you meet certain eligibility criteria a referral to a specialist can be made by a ReadyCare GP.

Camera Settings

  • Turn your flash off and use outdoor mode to reduce the distortion in colour
  • Try different distances and at different angles to the subject.
  • Clean the lens of your device or camera using a soft cloth
  • Keep at least 30cm between the skin and the camera
  • Ensure good lighting conditions and try to use a uniformly coloured background
  • Get someone to help you, or use a tripod and timer for parts of the body not easily reached
Pic Example

Take a close-up in which the change in the skin is as sharply focused as possible. To give an indication of size, put a ruler or coin near the affected area.

Pic Example

Take a photograph at an angle showing whether the change is level with the skin or raised, and whether any blisters are filled.

Pic Example

Take an overall view that shows where on the body the affected areas is, and allows the contrast between unhealthy and healthy skin to be seen. How to send your photos Take 3 unedited photos and ensure they are in focus.

There are a number other key matters that you need to be aware of before you send us a photo. See our terms of use for more information.